01
New Patient Registration
For first visits, contact details, dental history, medical history, and insurance information.
New patients and forms
Your first visit, made simple.
Forms and visit details for new patients.
Complete forms online before you arrive.
Patient forms
Forms for your first visit.
Complete online before your appointment, or open a printable copy.
02
Records Release
For patients who want to request transfer of dental records and radiographs to Innovation Drive Dental.
First visit
What to expect at your first visit.
New-patient exams are generally scheduled for one hour so you and the dentist can get to know each other and review your oral health. The visit includes a complete set of digital X-rays with minimal radiation exposure, personalized charting, a complimentary VELscope oral-cancer screening, and intraoral photos so you can see what the dentist sees. After the assessment, the dentist explains any treatment needs and answers your questions.
Complete your forms
Fill out registration information before your visit so the team has the details needed to prepare.
Review your concerns
Share what brought you in, whether you are switching dentists, returning after time away, dealing with an emergency, or asking about a dental or smile goal.
Complete the appropriate exam
Your new-patient exam generally includes digital X-rays, personalized charting, a VELscope screening, and intraoral photos, along with any other assessment appropriate for your visit.
Leave with clear next steps
The dentists explain findings in plain language and help you understand appointment or treatment options.
Insurance information Provider contacts and the insurance inquiry form
Canadian Dental Care Plan
CDCP patients are welcome.
Once coverage is active, call with your member ID, benefit start date, and co-payment level so the team can confirm current appointment and billing availability.
Need to apply first? Use the official Canada.ca application. Service Canada handles eligibility and approvals.
Insurance questions
Details when you need them.
Coverage depends on your plan. Confirm benefit details with your provider and the clinic before your appointment.
Insurance company contact numbers
- Benecaid Health Solutions1-877-797-7448
- Benefit Plan Administrators416-636-4700
- Benefit Trust Fund416-671-3350
- Claimsecure1-888-513-4464
- Co-Operators1-800-667-8164
- Desjardins Financial416-926-2700
- Empire Life1-800-267-0215
- Employee Benefit Plan - Local 461-800-263-3564
- Equitable Life of Canada1-800-265-4556
- Global Benefits416-631-6060
- Great West Life Assurance1-800-957-9777
- Green Shield Canada1-888-711-1119
- Industrial Life1-877-422-6487
- Johnson's Group1-800-893-7587
- Laborer's International - Local 183416-240-7487
- Manion Wilkins and Associates1-800-263-5621
- Manulife Financial1-888-844-8889
- Sun Life Assurance Company1-800-361-6212
- Medavie Blue Cross1-800-667-4511
- RWAM Insurance1-877-777-7926
Patient questions
Answers new patients usually need first.
How long will my initial appointment take?
Timing depends on the type of visit and whether X-rays, hygiene care, or a consultation are needed. The office can confirm the expected appointment length when booking.
Do I need to have a new patient exam?
A new patient exam helps the dental team understand your oral health before making recommendations or planning care.
Do I need to take X-rays?
X-rays are recommended only when clinically appropriate. The team explains why they are suggested before proceeding.
When should I bring my child for their first dental appointment?
The clinic provides children's dentistry. Call the office to ask what timing makes sense for your child and family.
Do you offer emergency appointments?
Emergency appointments are available. For tooth pain, swelling, broken teeth, or urgent concerns, call 905.264.0333.
Can I ask about insurance before booking?
Yes. Use the insurance breakdown form, contact your provider, or call the office for current insurance processing questions.
How do I apply for the Canadian Dental Care Plan?
Apply through the official Government of Canada CDCP application page. The application and eligibility decision are handled by Service Canada and are not sent to our office.
Where can I find my CDCP approval letter?
Your letter may be mailed or made available through My Service Canada Account. You can access CDCP letters and plan information here.
Request an appointment
Need help with forms or booking?
Send a simple appointment request here, or call the office directly. Please do not include sensitive medical, insurance, or health details in this quick request form.
Phone
905.264.0333
Hours
- Monday to Thursday
- 9:00am to 7:00pm
- Friday
- 9:00am to 1:00pm
- Select Saturdays
- 8:00am to 1:00pm · call to confirm